Refund Policy
Last updated: August 25, 2026
This Refund Policy explains the general approach to refunds for paid products and services offered by Dimensional Loop, including UPMXS (Universal Project Memory Exchange System).
Specific products, offers or services may have additional purchase or refund terms where those terms are clearly disclosed before purchase.
1. Dimensional Loop Free Tools
Dimensional Loop may provide browser-based tools and other utilities without charge.
Because no payment is required to use a Free Tool, use of a Free Tool does not create a monetary purchase that can be refunded.
If you experience a problem with a Free Tool, you may report the issue through our Support & Feedback page.
2. Paid Products and Services
Dimensional Loop may offer software, licenses, digital products, premium features or other paid services.
The applicable price, payment model and any product-specific purchase terms will normally be presented at or before checkout.
Refund eligibility may depend on the product purchased, whether a trial or evaluation period was provided, the circumstances of the request, applicable law and the policies of the payment provider processing the transaction.
3. UPMXS 11-Day Full-Access Free Trial
UPMXS Personal includes an 11-day full-access free trial before purchase.
The trial is provided so that you can evaluate the software, its features, compatibility and suitability for your needs before deciding whether to purchase a license.
We strongly encourage you to use the free trial before purchasing UPMXS Personal.
4. UPMXS Personal One-Time Purchase
UPMXS Personal is currently sold as a one-time purchase and is not a recurring subscription.
Because customers are provided with an 11-day full-access trial before purchase, completed UPMXS Personal purchases are generally considered final, subject to applicable law and the policies of our authorized payment provider.
5. Refund Exceptions
A refund may still be provided where required by applicable law, by an authorized payment provider's applicable policies, or in appropriate circumstances such as a verified duplicate or incorrect charge.
If a material technical problem prevents a paid Dimensional Loop product from functioning as intended, please contact us so that we can investigate the issue and, where reasonably possible, attempt to resolve it.
Nothing in this Refund Policy limits any refund, cancellation or other consumer right that cannot legally be excluded or limited.
6. Payments and Refund Processing
Payments for UPMXS and other paid Dimensional Loop products or services may be processed by Paddle, our authorized payment provider and Merchant of Record, or by another payment provider identified at checkout.
When Paddle or another authorized payment provider processes a transaction, purchases and refund requests may also be subject to that provider's applicable buyer terms, refund procedures and consumer-protection requirements.
Where the payment provider acts as Merchant of Record, the provider may be responsible for processing an approved refund back to the original payment method.
7. Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same purchase, charged an incorrect amount, or that a payment was otherwise processed incorrectly, please contact us promptly so that the transaction can be investigated.
Please provide sufficient transaction information for us to identify the purchase, but do not send full payment-card numbers or other unnecessary financial information through the support form.
8. Third-Party Purchases
If a Dimensional Loop product is purchased through an independent marketplace, application store, reseller or other third-party sales channel, refund processing may be governed by that seller's applicable refund procedures and policies.
Where Dimensional Loop did not process or control the transaction, we may need to direct you to the relevant seller or payment provider to complete the refund process.
9. Future Products and Different Purchase Models
Dimensional Loop may introduce additional paid products, subscriptions, premium services or other purchase models in the future.
Those products may have refund, cancellation, renewal or trial terms that differ from UPMXS Personal.
Where different terms apply, they will be disclosed through the relevant product, offer or checkout process and will be subject to applicable law.
10. Changes to This Refund Policy
We may update this Refund Policy as Dimensional Loop products, payment arrangements, business practices or legal requirements change.
The current version will be published on the Dimensional Loop website with its latest revision date.
11. Contact Us
If you have a question about a Dimensional Loop purchase, UPMXS purchase, technical issue, duplicate charge or refund request, please contact us through our Support & Feedback page.